This Privacy Policy explains how DocumentLaunchPack AI ("we", "us") handles information when you use our website and workspace. It is intended to be clear and practical. It does not create legal compliance guarantees for your business.

1. Overview

DocumentLaunchPack AI helps you prepare and organise business documents using guided setup and, where available, AI-assisted drafting and editing. Using the service involves entering business information, generating documents in your workspace, and (depending on your choices) using analytics cookies.

2. Information we collect

We may collect and process information such as:

• Account details you provide (for example, name and email address).
• Business profile details you enter in the setup wizard or settings.
• Workspace content you create or upload, including generated documents and edits.
• Billing-related identifiers and status information processed by our payment provider.
• Technical information such as device/browser type, IP address, and basic usage signals.

3. How we use information

We use information to:

• Provide, secure, and improve the service.
• Generate, organise, and display documents in your workspace.
• Authenticate accounts and prevent abuse.
• Process subscriptions or purchases where applicable.
• Communicate with you about the service, support requests, and important notices.

4. Business documents and uploaded content

You may enter operational details, branding information, and other business data to generate documents. Documents and related workspace content may be stored so you can view, edit, download, and manage them over time, consistent with your plan and account settings.

Please avoid uploading unnecessary sensitive personal information (for example, government identity numbers, medical information, or highly sensitive employee records) unless you have a legitimate need and understand how you will protect that information.

5. AI-assisted document generation

Where AI features are enabled, user-provided information may be processed to generate or edit documents. Outputs can be imperfect and should be reviewed before reliance or distribution. AI processing is part of providing the service, not a guarantee of accuracy or suitability.

6. Account and billing information

Payments and subscription management may be handled by a third-party payment processor (such as Stripe). We typically receive limited billing metadata needed to operate accounts and entitlements, while card details are handled according to the processor's practices.

7. Cookies and analytics

We may use cookies and similar technologies for authentication, security, preferences, and basic product analytics. Where analytics tools are used, they are intended to help us understand usage patterns and improve reliability.

8. How information is stored

Workspace data is stored using infrastructure designed for web applications (including database and hosting providers). We take reasonable steps to protect stored information, but no online service can guarantee perfect security.

9. Sharing and third-party services

We may share information with service providers who help us operate the product, such as:

• Authentication and database providers.
• Payment processing providers.
• Hosting, logging, and security vendors.
• AI providers used to perform document generation or editing features.

These providers process information under contractual and technical safeguards appropriate to their role. We do not sell your personal information.

10. Data retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention may vary based on account activity, plan type, and backups.

11. Access, correction, and deletion

Depending on your location, you may have rights to access, correct, export, or delete certain information. You can update many profile details directly in the product. For other requests, contact us using the details below and we will respond consistent with applicable law.

12. Security

We implement reasonable administrative, technical, and organisational measures designed to protect information. You are responsible for maintaining the security of your account credentials.

13. International users

Our service may be operated from or hosted in countries different from your own. By using the service, you understand that information may be processed in those locations.

14. Contact

Questions about this Privacy Policy can be sent to support@documentlaunchpack.ai, or via our Contact page.

Last updated: 3 June 2026